Refund policy
Return and Refund Policy
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it — unused, unassembled, with all original accessories, parts, manuals, and tags intact, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return To start a return, contact us at admin@1derworld.com. Once your return is approved, our logistics team will schedule a pickup from your location at no additional cost to you. Please do not send items back without first receiving approval — items returned without prior authorization will not be accepted.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can resolve the issue promptly.
Exceptions / Non-Returnable Items The following items cannot be returned:
- Toys that have been assembled, used, or show signs of play (unless defective)
- Items with missing accessories, parts, or original packaging
- Sale items and gift cards
- Custom or personalized orders
Exchanges The fastest way to get the item you want is to return the original item and, once the return is accepted, place a new order.
Inspection & Refunds Once our team receives and inspects the returned item (within 3–5 business days of pickup), we will notify you of the refund decision. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at admin@1derworld.com.
Our Rights 1derWorld reserves the right to refuse returns from customers with a history of excessive or fraudulent return requests.